Trolling PLDT, Globe, Smart and Sun!
Troll: Hold up! Before you read on, please visit the official NTC page for subscriber complaints, which is also the same venue for where stolen or lost handsets are reported! Click this LINK to find out more! Also, the Troll will NOT answer questions whose answers are in the post or have already been answered in the Q&A area below. And for the love of the tech god – the Troll does NOT facilitate blocking – this should be done by you. :-/
Below are the things you need to do in an event that your phone gets stolen or lost!
For postpaid, immediately inform your network about the theft. The operator can block the SIM card to ensure that you will not be charged for further transactions made on the phone. Be prepared to provide your account details to prove that the line is yours. If you are on prepaid, then don’t even bother. The thief will just ditch your SIM once he maxes out your load (but if you want your SIM blocked, then just declare your number in the form for reporting lost/stolen phones and the NTC will take care of it. More on this below).
Troll Tip: For postpaid subscribers, write down on a piece of paper the hot line of your home network and place this in your wallet. If you don’t do this and for some reason, your phone gets stolen, you will remember this reminder and ask yourself: “Why didn’t I follow the Troll’s wallet advice? WHY!?”
Go to the NTC to have your phone disabled though its IMEI.
The IMEI is a code that is unique to your phone and the telcos can use this information to make your handset unusable on their networks. IMEI stands for International Mobile Equipment Identity.
How to get your IMEI
Troll Tip: You know that piece of paper where you wrote the help line number of your network. Add your IMEI to it and put the note back in your wallet.
Once you give the NTC your IMEI, it will then inform the telcos who in turn, will disable the handset from being used on their respective networks (once the phone is blocked, the words “SIM registration failed” will appear on the phone every time the thief tries to fire it up).
Note that disabled phones/handsets may be unblocked again, through the NTC or if the thief knows a very sophisticated phone hacker (Don’t worry, there are only a very few of them in the Philippines). Also, the NTC will NOT disable a phone without sufficient proof from the real owner so be ready with the following.
1. The Affidavit of Ownership and Loss. Click on this LINK to get the NTC form for reporting a lost/stolen phone; once you download it, print it out, fill it up and have it notarized.
2. Two Valid Identification Cards Let’s define valid as something government issued, a passport maybe. A school or company I.D. should also be okay. Be ready with Photocopies.
3. Proof of Ownership. May come in the form of the purchase receipt of your phone, or the bar code sticker of the phone’s box/packaging (if you keep your phone box then you may have a slight OCD problem – which makes it likely that you will follow the TrollTips listed here). If you do not have a receipt or the bar code sticker, a police certificate stating that your phone has been stolen will do.
Okay, that’s it. If you are lazy to travel to QC, try calling the OSPAC hotline. I have a feeling there is an option to send the documents listed above via fax or email.
URGENT UPDATE: Good News! According to phone theft victim Arby, there is no need to actually go to the NTC to file a blocking request. Just get all the requirements ready, then scan (i.e. convert to images) and send them over to firstname.lastname@example.org and email@example.com (just make sure to do a phone followup by calling OSPAC to see if your request is being processed).
Yes. You can use the NTC’s “Text 682” SMS Reporting System (682 spells NTC on your phone!).
“Text 682” is an alternative way of reporting and disabling lost/stolen handsets through the IMEI code. Note though that the instructions below have to be done BEFORE you lose your phone – so if you already lost your phone, following the instructions below will not work.
Here we go:
(Note: all transactions below will cost you P5.00 per send)
For SMART/TnT and Globe/TM subscribers
Step 1: Register!
Step 2: Your Phone Gets Stolen!
Step 3: No, there is no step 3 – but here are other stuff you can do:
Step 1: Navigate the Sun Cellular Emergency Sub-menu (enter “The Mall”, select Post Office, then select Public Service, then select Government)
Step 2: Find the TEXT 682 service. Available options are: Register, Block, Unblock, Unregister, Change PIN, and Help/FAQ’s
Note that the “Text 682” service will only be active for a year, after which – your will need to re-register.
For more information, contact the One Stop Public Assistance Center (OSPAC), and look for Victor A. Gusto.